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WebRTC Journal Authors: Liz McMillan, Zakia Bouachraoui, Pat Romanski, Elizabeth White, Yeshim Deniz

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Genesys Removes All Barriers to Upgrading Outdated Call Centers

Genesys (www.genesys.com), a leading provider of multi-channel customer experience (CX) and contact center solutions, today announced a new call center replacement program for organizations that want to retire their legacy call centers and move to a modern, multi-channel Cloud contact center solution. The Genesys Premier Edition – Virtual Contact Center (VCC) is now available for one year free to new customers who switch from qualified on-premises, legacy call center solutions. By offering the first year along with set up fees for free, Genesys removes the financial barriers to moving to a multi-channel Cloud contact center solution and addresses today’s business needs to meet customer demands for great experiences across a broad range of touchpoints, while helping to increase competitiveness with the delivery of differentiated customer experiences.

The Genesys Premier Edition – Virtual Contact Center (VCC) is the ideal solution for organizations that want to migrate from legacy voice-only call center solutions to an all-in-one customer experience solution that will grow with their needs so that they are not stuck later with obsolete deployments on site. It is designed to enable small and mid-size contact centers of up to 250 seats to deliver exceptional, high-value customer experiences across a variety of channels, including inbound and outbound voice, mobile and web with more efficient, secure and dependable contact center operations via the Cloud. The solution is backed up with a 99.999% uptime service level agreement (SLA).

“Modern businesses are increasingly turning to cloud-based solutions as they look to upgrade their legacy call centers to support new channels, reduce vendor uncertainty and minimize product obsolescence while ‘upping the ante’ in delivering differentiated customer experiences. Genesys Premier Edition is a perfect, low-risk solution that makes moving to the Cloud and retiring old, on-premises call center infrastructure easy−with no set up fees or capital investment,” said David Rennyson, Executive Vice President, Genesys Cloud.

Genesys Premier Edition

The Genesys Premier Edition – Virtual Contact Center (VCC) is a pure Cloud contact center offering built to be extremely flexible, quick to deploy and easy to use. Built on the proven, industry-leading Genesys Customer Experience Platform and optimized with point and click design tools, intuitive easy-to-use interfaces, and “out of the box” business intelligence (BI) analytics, Genesys Premier Edition delivers world-class inbound contact center routing and IVR capabilities for consistent, seamless and personalized assisted interactions and self-service automation.

With Genesys Premier Edition, businesses can more easily manage the end-to-end customer experience and optimize efficiency and performance with a mobile-accessible supervisor desktop, real-time call monitoring and reporting. Bundled telecommunications options are also available and include agent telephony options such as PSTN, VoIP, WebRTC and PBX.


The Genesys Premier Edition – Virtual Contact Center (VCC) one-year free offer is available now for a limited time in North America, the United Kingdom and Ireland to qualified businesses.

Learn more at Genesys.com/retiremycallcenter or join our webinar on October 7, 2014 at 1:00 pm Eastern Time with Frost & Sullivan for more information on moving your contact center to the Cloud. Register today.

About Genesys

Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.

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